Refund policy

Return & Exchange Policy – SHOELETA

At SHOELETA, your comfort and satisfaction matter to us. If you’re not fully satisfied with your purchase, we’re here to help.

📦 Return Eligibility

You may request a return or exchange if:

  • The item is unused, unworn, and in original condition
  • The product is returned with original packaging (box, tags, etc.)
  • The request is made within 7 days of delivery

🔁 Exchange Policy

We offer easy exchanges in case of:

  • Size issues
  • Defective or damaged product
  • Wrong item received

Exchanges are subject to product availability.

❌ Non-Returnable Items

We do not accept returns if:

  • The product has been used or damaged by the customer
  • The return request is made after 7 days
  • The item is without original packaging

🚚 Return Process

  1. Contact us via WhatsApp/Email with your order number and issue
  2. Our team will guide you through the return process
  3. Send the product back to our provided address
  4. Once received and inspected, we will process your exchange/refund

💰 Refund Policy

  • Refunds are processed only if the item is defective or out of stock for exchange
  • Refund will be issued via bank transfer / EasyPaisa / JazzCash
  • Processing time: 5–7 working days after approval

🚛 Shipping Charges

  • Customers may need to bear return shipping charges (unless product is faulty or incorrect)
  • SHOELETA will cover shipping in case of damaged or wrong item

⚠️ Important Notes

  • Slight color differences may occur due to lighting/screens
  • Please ensure correct size selection before ordering

📞 Need Help?

For returns or queries, contact us:
📧 Email: Contact@shoeleta.com
📱 WhatsApp: +92 325 6119194

💚 Thank you for shopping with SHOELETA

Soft steps. Gentle comfort.